Contact Us

Our physical Box Office and Boutique will close on 7 November 2020 until further notice. You may buy our tickets, publications, and posters online at In-store pick-up is currently unavailable.

Ticket refunds:

· If you have bought your ticket(s) online and paid for them through the PayU system, the refund will be made to the bank account used to make the original payment. You do not need to contact our Ticket Service to receive the refund. We ask for your patience, the refunds will be made successively. If you would like the refund to be made to a prepaid card, please submit the this form.  

· If you bought your ticket(s) at the physical box office, paying in cash or by card, please submit this form. The refund will be made to your bank account.

· If your have already exchanged a voucher for a ticket for any of the cancelled performances, you will be entitled to swap it for a ticket to any of our performances in the 2020/21 season.


Opening hours

Box offices in the main lobby: 
Weekdays, 11 am–7 pm
Saturday and Sunday (only on performance days), 11 am–7 pm

Gift shop and the box office in the left wing of the opera house - CLOSED:
Weekdays, 11 am–6 pm
Saturday and Sunday, performance days only, 11 am–6 pm
On performance nights the gift shop is open for ticket holders until the curtain-up.

Ticket Service:
Weekdays, 11 am–7 pm, tel. +48 22 826 50 19, + 48 22 692 02 08, +48 22 692 02 10, or e-mail:
We take reservations by phone only.



Patrons of Teatr Wielki - Polish National Opera
Partners of Opera Academy


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