Contact Us


The Box Office in the main lobby:
open every day: 11 am–7 pm

The Boutique and box office in the opera house’s left wing
open every day: 11 am – 7 pm

Ticket Service:
Weekdays, 11 am–7 pm, tel. +48 22 826 50 19, + 48 22 692 02 08, +48 22 692 02 10, or e-mail:
We take reservations by phone only.


Ticket refunds:

Due to the ongoing pandemic, we have revised our ticket refund policy for the 2020/21 season:

  • You may request a ticket refund up until 48 hours before the performance date, either online (>>> Ticket refund request form) or at the physical Box Office. No cancellation fees apply.

  • After the 48 hours mark, refunds will be made to prepaid cards only, without any cancellation fees. You may receive a refund to a prepaid card online (>>>The Prepaid Card refund application) or at the physical Box Office. No cancellation fees apply.

  • You can obtain a refund on a group ticket (more than 15 tickets) up until 7 days before the performance date. No cancellation fees apply. If you would like a refund an individual ticket included in a group booking, please contact our Ticket Service.




Patrons of Teatr Wielki - Polish National Opera
Partners of Opera Academy


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