Return policy

Th Boutique makes sure to sell products that are free of any faults.

If you would like to complain about a faulty or damaged product, please deliver the product along with your complaint letter and receipt or VAT invoice to:

Butik
Teatr Wielki - Opera Narodowa
plac Teatralny 1
00-950 Warszawa, Poland 

The letter should contain: 

  • your address and telephone number, 
  • order number, 
  • description of the fault/damage, 
  • your request for remedy.

You may use the letter template downloadable below (in Polish).

We will handle your complaint and get back to you by e-mail within 14 days of receiving your letter and the product.

Returns

We do not accept returns of tickets bought on this site.

According to Polish consumer protection regulations, in the case of distance or online selling, consumers may cancel their order up to 14 days after their order is delivered without giving a reason for cancelling.

To cancel your order, please send us a cancellation letter to butik@teatrwielki.pl or deliver it to: 

Butik
Teatr Wielki - Opera Narodowa
plac Teatralny 1
00-950 Warszawa, Poland

You may use the letter template downloadable below (in Polish).

You must deliver the purchase you have cancelled within 14 days of the date of mailing your cancellation letter along with the VAT invoice to the address above.

The Boutique will refund all your payments, including the cost of the cheapest, ordinary shipment offered by the Boutique. 

Please note that the right to cancel the order does not apply to audio and visual recordings and/or software delivered in sealed packing if the packing has been unsealed after the delivery.

 

To download:

            ◦          template letter of complaint (in Polish)
            ◦          template cancellation letter (in Polish)